We’re looking for individuals with digital skills who are passionate about helping their local community.
We’re currently hiring individuals with excellent computer skills to join the ranks of Cybernavigators. CyberNavigators are tech tutors who assist the public in using the Library’s computers, databases, software, and building patron’s digital skills. CyberNavigators respond to requests for computer assistance, provide one-on-one tutoring sessions and teach classes on subjects such as Introduction to Computers and Internet.
Our current needs are at various Chicago Public Library branches throughout the city. All needs are part time, two to four days per week, Monday through Thursday. Hours can vary with the greatest need during the mid-day hours of 12:00 p.m. – 5:00 p.m.
CyberNaviators require a high level of teamwork, responsibility and customer focus as well as the ability to interact with youth, adults, and the general public in an appropriate manner.
The 2018 CyberNavigator program is generously supported by donors to the Chicago Public Library Foundation, including Smart Chicago, James & Madeline McMullan Family Foundation, Donnelley Family Foundation, Retirement Research Foundation, Polk Bros Foundation, Microsoft, and Bears Care.
- College student or graduate
- Familiarity with basic functions of software, email, and internet
- Commitment and ability to learn and use basics of automated library systems
TASKS AND DUTIES
- Responds to patron inquiries; Assists and trains patrons in computer related tasks
- Conducts one-on-one tutoring with patrons to help build digital skills
- Instructs classes on a variety of technology related subjects
- Updates class and tutoring materials as needed
- Operates a variety of equipment including desktop and laptop computers, printers, copiers
- Contributes to daily record and statistics keeping
- Resolves less complex technical problems immediately; Refers more complex reference and technology issues to senior level library staff
Interested applicants should contact Lisa Carroll. Please include a resume and a brief personal statement, no more than 500 words.