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Meet CyberNavigator Bianca Alvarez

In Shelley Stern Grach’s latest Civic Chat, Shelley talks with Bianca about the Cyber Navigator program and all the work Chicago Public Library is doing to narrow the digital divide.


CyberNavigators: Reconnecting Families

With the help of a CyberNavigator computer tutor, Library Patron Benny Contla has not only managed to narrow the digital divide for himself, but also the physical divide with his family who reside in Mexico.


Digital Literacy: Turning Barriers into Tools

Usually, patrons tried looking for jobs on their own, going from one company to the next, resume in hand only to receive the same response. Please apply online. For people with limited access and experience with computers, hearing these words meant their path to employment became more challenging. So, they head to the Library for help.


Teaching Seniors Tech at Chicago Public Library

“One patron recently turned on the computer, logged into his account, and completed a short email.  The look of triumph and the proud smile on his face was priceless.” For CyberNavigator Jill, it’s more than teaching tech. It’s helping patrons realize they, too, have a place in today’s digital world.